Online transactions may take between 15 and 30 minutes to process and for funds to become available. Please plan accordingly.
All sales are final. Refunds are not issued for unused trips on activated MDT passes (1-Month, 7-Day and 1-Day). Additionally, no refunds are issued on EASY Ticket purchases.
Frequently Asked Questions (FAQs)
The EASY Card System
The Transit Store is a new enhanced Miami-Dade Transit website with a new look, user-friendly navigation and search functionality that can be used to purchase the EASY Card, transit passes, add stored value, manage a single or multiple EASY Cards and purchase overnight parking at select Metrorail stations.
The Transit Store has improved technology and security that allows it to do much more than the EASY Card website. New features include:
K-12 and Discount Fare EASY Cards can be loaded online with discount passes and stored value.
Stored value can be added to special fare EASY Cards including the Golden Passport, Patriot Passport, and other non-revenue cards. Patrons can use stored value on these EASY Cards to pay daily parking, as well as transfers and fares when using Tri-Rail services.
A new option allows customers to add stored value in excess of $10 with an amount of their choosing. Increments of 50 cents must be used. A minimum transaction of $10 stored value is required and the total stored value on the EASY Card cannot exceed $150.
Online customers can use The Transit Store as a “Guest” or create their own account.
All online customers must establish new accounts on the Transit Store to purchase transit fare products, review card activity and their online purchase history.
MDT will continue to honor existing automatic replenishments on accounts with valid payment cards that have been active within the past 12 months. These patrons are encouraged to create an account on the Transit Store site to manage their payments and add value on the EASY Cards included on the account.
Minimum stored value purchase is $10 using Transit Store.
Stored value can be used to pay MDT fares when applicable, purchase daily parking at Metrorail stations, transfers to Tri-Rail and Tri-Rail fares.
Yes, you can check the balance on an EASY Card or EASY Ticket at Transit Store. However, Transit Store only displays the stored value (cash) balance. Information related to pass products is not displayed
When you make purchases on The Transit Store as a “Guest” you must provide contact information and details related to your payment method and EASY Card(s) for each transaction you make each time you log on to the site.
When you establish a Transit Store account, you can manage your EASY Card(s) online, including purchasing pass products, adding stored value, establishing automatic replenishments, and reviewing transactions and card activity online related to EASY Cards linked to your Transit Store account.
The Transit Store employs secure software programs. When you enter personal information during the purchase process, or as part of an application sign-up, your data is protected. Payment Card Industry (PCI) security standards are strictly observed to ensure safe transmission.
Florida House Bill No.393, which went into effect July 1, 2010, protects all information regarding your EASY Card transactions and travel patterns from public records requests.
To set up a Transit Store account, you will need an email address and a case sensitive password (at least 6 characters that includes at least 1 number).
You must provide personal information (including name, address, telephone) and select a website security question.
You can link your Transit Store account to a specific EASY Card(s). This allows you to use your account to add a pass product or stored value to a specific card(s) and review the transaction history and activity on any EASY Card linked to your account.
No. But your online Transit Store account can be linked to multiple EASY Cards. Your email address is considered a unique identifier for a single Transit Store account that can be used to manage a single or multiple EASY Cards.
You can have more than one EASY Card linked with your online Transit Store account.
To add a new card, log in to your account; on the welcome screen, select “Add Your Card.” On the next page, enter the EASY Card serial number (found on the back of the card). Click submit.
Provide the requested registration information for the card.
Repeat this process for each EASY Card you want to link to your Transit Store account.
If the card has already been registered, you'll be asked to provide some information that will enable us to verify that you're the registered card owner. If the card you're adding hasn't been registered, it will automatically be registered when it's associated with your Transit Store account.
A one-time replenishment is not ongoing, but must be set up for each occurrence and cannot be terminated once established.
A one-time replenishment for a transit pass and/or stored value purchase will be loaded to your EASY Card and charged to your payment card when requested one time only.
With an automatic replenishment, cash value or a pass product you specify is automatically loaded to your registered EASY Card, using a payment card securely stored in you Transit Store account.
An automatic replenishment reloads your EASY Card whenever the number of days on a pass product or the amount of cash value drops to a pre-set threshold determined by you. This convenient feature eliminates the need to stop at a pass sales outlet or a Ticket Vending Machine.
Your payment card will be charged when you initially set up an Auto Replenishment or “Auto Reload” and complete your first purchase. The amount of your initial payment card charge will be the total value in your shopping cart.
Your payment card will again be charged automatically when the minimum threshold of value or time is met for the EASY Card product (stored value or pass) selected for the Auto Reload. Anytime your payment card is charged, you will receive an email confirming the dollar amount charged and stored value or pass added.
There are a variety of reasons why a payment card transaction may have been declined including:
Payment card has expired. Those with a Transit Store account should log on and update their payment card information.
Maximum limits established by the payment card issuer has been reached
Unsuccessful zip code verification
Please contact your payment card issuer for additional information on declined transactions, and to check whether your payment card supports AVS (Address Verification System). If your card does not support AVS, the card may not be accepted online.
Yes, as a part of the online checkout process, you can specify a shipping name and address for an EASY Card order that is different from the registered name and address on your online account and payment card.
Online transactions may take between 15 and 30 minutes to process and for funds to become available. Please plan accordingly
To get your online purchase (pass product or stored value) delivered or “loaded” on to your EASY Card also requires that you interact with our fare collection system by “tapping” a MDT bus farebox, rail faregate or Ticket Vending Machine (TVM).
You have up to 30 days following your online purchase to load your pass or stored value on to your EASY Card(s) by “tapping” a fare device. After 30 days, if there is no interaction between your EASY Card and a bus farebox, rail faregate or Ticket Vending Machine, the purchase will not be loaded onto your EASY Card.
Please contact the EASY Card Financial Center at 786-469-5151 or email us at firstname.lastname@example.org for further assistance.
Also note that your Transit Store account cannot update the balance it shows on your card until the EASY Card has been “tapped” at a MDT farebox, faregate or Ticket Vending Machine.
Yes, you can view your card usage history at any time by selecting the “Online Purchase History” option after logging in to your Transit Store account. Recent Metrobus transactions can take up to two days to post to your account.
You can close your Transit Store account at any time by logging into your account and selecting the “Cancel Web Account” option. This will not affect any stored value or pass product already available on your EASY Card.
Any automatic replenishment that has already been established will continue. If you are no longer interested in having an automatic replenishment linked to your EASY Card(s), cancel the automatic replenishment online before cancelling your Transit Store account.
Should you need assistance, call the EASY Card Financial Center at 786-469-5151, Monday through Friday, from 8 a.m. to 5 p.m., except county observed holidays.
The new EASY Pay Miami, also known as EASY Pay, is an application developed in partnership by Cubic and Passport, a national leader in mobile payment technology. One of the main new features on this version of the app is the capability to purchase a 7-Day EASY Pass as well as a 1-Day EASY Pass to ride Miami-Dade’s Metrobus and Metrorail Transit systems.
No need for paper tickets.
No need to carry cash, count exact change, or find a ticket vending machine.
Buy and use mobile tickets on your smartphone anytime anywhere.
Store tickets for future use.
Access your online Transit Store Account
No, the app is free to download and use. There is no service or handling fee added to the cost of the mobile tickets.
Yes. You must have a smartphone or tablet with internet access in order to use EASY Pay.
Just open the app and follow these simple steps:
Select a Pass (1-Day Pass or 7-Day Pass).
1. Select Quantity
2. Click Pay
3. Select payment method (Visa, MasterCard, or American Express)
4. Confirm Purchase
5. Click activate when ready to use.
Go to either the App Store (for iPhone) or Google Play (for Android) and search for “EASY Pay Miami.” Download the app and then follow the instructions prompted on your phone.
You can download the EASY Pay app on iPhones running an operating system of iOS 10.0 or above, and Android phones running an operating system of 6.0.0 or above.
You may be able to receive reimbursement by providing your employer with a receipt of your mobile ticket purchases, but you should check with your employer first.
Unused mobile tickets are stored in to your EASY Pay account. You just need to log in to your account on your new phone.
You are responsible for showing proof of valid fare to Metrobus operators, fare inspectors, or other authorized personnel. If your battery is not charged, you will not be able to show your mobile ticket.
Navigate to the “Help” tab in the app, go to the “My Account” setting and you will find a prompt to change your password. If you forgot your password, click forgotten password on login screen.
Yes. You must have a valid credit or debit card to purchase tickets using EASY Pay.
Visa, MasterCard and American Express.
Adding a debit or credit card can be done while making a purchase or by navigating to “Payment” in the menu. Click “Add Card” to enter details and “Add Card” again to make the addition.
No. You can only store one payment card at a time to your account.
All personal and credit card information is stored as tokenized data on a securely encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server. No account information is stored within the application.
Once the payment is authorized, it is processed immediately. A receipt will be emailed to you shortly after.
Make sure the correct payment card details are registered in the app exactly as they appear on the card billing statement.
Do I need an EASY Pay account to purchase a mobile ticket?
Yes. You will need to create an account or you can simply log in using your Transit Store username and password to access EASY Pay.
Yes. You can purchase a maximum of ten (10) tickets per transaction.
Can I use multiple mobile tickets at the same time for myself and my family or friends?
Yes. You can purchase and activate multiple mobile tickets at one time. On the active ticket screen there will be a dot(s) at the bottom center of the screen for each ticket. Swipe left or right to present multiple tickets to the Operator.
You will need a network data connection or wireless internet connection to purchase mobile tickets.
You can use tickets that are already active if your phone is offline; however, you cannot activate a mobile ticket offline.
Log out of the app and log back in. You can also try to powering your device off and back on. If you continue to experience technical difficulties, click on “More” and then go to “Report a bug” to submit a request for assistance.
All sales are final. Refunds are not issued for unused trips on an activated Pass. No compensation will be given for delays outside of our control, including extreme weather, emergency investigations, pedestrian incidents, road/highway conditions, track obstructions, and on-board emergencies.
On Miami-Dade’s Metrobus and Metrorail Transit systems.
No. Not at this time.
When boarding the Metrobus, show your valid “active” mobile ticket to the Bus Operator. To enter the Metrorail station, scan mobile ticket on barcode scanner faregate.
When you are ready to use it. Your mobile ticket must be activated before boarding a Metrobus or entering the Metrorail station.
Bus Operators and other Transit personnel are instructed not to touch a customer’s device. Please use the “Help” feature in the app for further information.
If your ticket cannot be read or displayed, it is not valid.
The cost remains the same $2.00.
EASY Ticket remains free.
It is recommended that you register your EASY Card to receive balance protection if the card is lost or stolen.
No. You will need to register your new EASY Card and call EASY Card Financial Services at 786-469-5151 to transfer the value.
No. There is no need to exchange your current EASY Card. It is optional.
Yes. The same fare products are available.
Yes. You can use your new EASY Card after adding cash value or a Tri-Rail fare product.
You may contact EASY Card Financial Services at 786-469-5151. Transit Service Specialists are available to assist you Monday through Friday, from 8:00 AM to 5:00 PM (excluding County-observed Holidays).
Contact By Phone
TTY/TDD Users (persons with hearing difficulties): 711 or 1-800-955-8771 (Florida Relay Service)
Customer service specialists are available Monday - Friday, from 8 a.m. to 5 p.m. Closed on weekends and County-observed holidays.
Contact By Mail
EASY Card Financial Center
701 NW 1st Court
Suite 1200, Miami, FL 33136
Submit your question/concern to the EASY Card Financial Center