What is the Transit Store?

The Transit Store is an enhanced Miami-Dade Transit website that can be used to purchase, register or reload an EASY Card, buy transit passes, add cash value, manage a single or multiple EASY Cards, and much more.

The Transit Store offers customer-friendly features such as:

• K-12 and Discount Fare EASY Cards can be loaded online with discount passes and stored cash value.
• Stored cash value can be added to special fare EASY Cards including the Golden Passport, Patriot Passport, and other non-revenue cards. Customers can use stored value on these EASY Cards to pay daily parking, as well as transfers and fares when using Tri-Rail services.
• Customers can add stored cash value in excess of $10 with an amount of their choosing. Increments of 50 cents must be used. A minimum transaction of $10 stored value is required and the total stored value on the EASY Card cannot exceed $150.

How do you make online purchases using the Transit Store?

Online customers can use The Transit Store as a “Guest” or create their own account.

What about existing automatic replenishments that add cash value or a transit pass using guidelines that have already been established by customers?

MDT will continue to honor existing automatic replenishments on accounts with valid payment cards that have been active within the past 12 months. These patrons are encouraged to create an account on the Transit Store site to manage their payments and add value on the EASY Cards included on the account.

Who can use the Transit Store and how?

• Minimum stored value purchase is $10 using Transit Store.
• Stored value can be used to pay MDT fares when applicable, purchase daily parking at Metrorail stations, transfers to Tri-Rail and Tri-Rail fares.

Type of Fare Card	Available for Transit Store Transactions	Transit Store Functions
Full Fare EASY Card	YES	Purchase pass products, stored value, monthly parking Register EASY Card Establish automatic replenishment and review activity with Transit Store account.
Discount EASY Card	YES	Purchase discount pass products, stored value, monthly parking Establish automatic replenishment and review activity with Transit Store account.
K-12 EASY Card	YES	Purchase discount pass products and stored value Establish automatic replenishment and review activity with Transit Store account.
Golden Passport EASY Card (Seniors & SSB)	YES	Purchase stored value only, no monthly parking! Establish automatic replenishment for stored value and review activity with a Transit Store account.
Patriot Passport EASY Card	YES	Purchase stored value only, no monthly parking! Establish automatic replenishment for stored value and review activity with a Transit Store account.
STS EASY Card	YES	Purchase stored value only, no monthly parking! Establish automatic replenishment for stored value and review activity with a Transit Store account.
College EASY Ticket	NO	NONE
EASY Ticket	NO	NONE

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Can I check my balance online at Transit Store?

Yes, you can check the balance on an EASY Card or EASY Ticket at Transit Store. However, Transit Store only displays the stored value (cash) balance. Information related to pass products is not displayed

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What’s the difference between a “Guest” and Transit Store account for online purchases?

• When you make purchases on The Transit Store as a “Guest” you must provide contact information and details related to your payment method and EASY Card(s) for each transaction you make each time you log on to the site.
• When you establish a Transit Store account, you can manage your EASY Card(s) online, including purchasing pass products, adding stored value, establishing automatic replenishments, and reviewing transactions and card activity online related to EASY Cards linked to your Transit Store account.

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Do my EASY Card transactions on The Transit Store, including my travel patterns, remain private?

• The Transit Store employs secure software programs. When you enter personal information during the purchase process, or as part of an application sign-up, your data is protected. Payment Card Industry (PCI) security standards are strictly observed to ensure safe transmission.
• Florida House Bill No.393, which went into effect July 1, 2010, protects all information regarding your EASY Card transactions and travel patterns from public records requests.

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What do I need to set up a Transit Store account?

• To set up a Transit Store account, you will need an email address and a case sensitive password (at least 6 characters that includes at least 1 number).
• You must provide personal information (including name, address, telephone) and select a website security question.
• You can link your Transit Store account to a specific EASY Card(s). This allows you to use your account to add a pass product or stored value to a specific card(s) and review the transaction history and activity on any EASY Card linked to your account.

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Can I use the same email address for multiple online Transit Store accounts?

No. But your online Transit Store account can be linked to multiple EASY Cards. Your email address is considered a unique identifier for a single Transit Store account that can be used to manage a single or multiple EASY Cards.

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How do I add my EASY Card to my online Transit Store account?

• You can have more than one EASY Card linked with your online Transit Store account.
• To add a new card, log in to your account; on the welcome screen, select “Add Your Card.” On the next page, enter the EASY Card serial number (found on the back of the card). Click submit.
• Provide the requested registration information for the card.
• Repeat this process for each EASY Card you want to link to your Transit Store account.
• If the card has already been registered, you'll be asked to provide some information that will enable us to verify that you're the registered card owner. If the card you're adding hasn't been registered, it will automatically be registered when it's associated with your Transit Store account.

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Which payment methods are accepted for online purchases?

Online purchase payments can be made at Transit Store using Visa, MasterCard, Discover and American Express.

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What is a replenishment service?

• Replenishment service allows you to set up the refill of fare products or stored value to your EASY Card on either a one-time basis (“One-Time Replenishment) or repeatedly (“Automatic Replenishment”).

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What’s the difference between one-time and automatic replenishment?

• A one-time replenishment is not ongoing, but must be set up for each occurrence and cannot be terminated once established.
• A one-time replenishment for a transit pass and/or stored value purchase will be loaded to your EASY Card and charged to your payment card when requested one time only.
• With an automatic replenishment, cash value or a pass product you specify is automatically loaded to your registered EASY Card, using a payment card securely stored in you Transit Store account.
• An automatic replenishment reloads your EASY Card whenever the number of days on a pass product or the amount of cash value drops to a pre-set threshold determined by you. This convenient feature eliminates the need to stop at a pass sales outlet or a Ticket Vending Machine.

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When and how will my payment card be charged for the Automatic Replenishment?

• Your payment card will be charged when you initially set up an Auto Replenishment or “Auto Reload” and complete your first purchase. The amount of your initial payment card charge will be the total value in your shopping cart.
• Your payment card will again be charged automatically when the minimum threshold of value or time is met for the EASY Card product (stored value or pass) selected for the Auto Reload. Anytime your payment card is charged, you will receive an email confirming the dollar amount charged and stored value or pass added.

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How do I cancel an Automatic Replenishment?

Please contact the EASY Card Contact Center at 786-469-5151, Monday through Friday, from 8 a.m. to 5 p.m., except county observed holidays.

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Why was my payment card transaction declined?

There are a variety of reasons why a payment card transaction may have been declined including:

• Payment card has expired. Those with a Transit Store account should log on and update their payment card information.
• Maximum limits established by the payment card issuer has been reached
• Unsuccessful zip code verification

Please contact your payment card issuer for additional information on declined transactions, and to check whether your payment card supports AVS (Address Verification System). If your card does not support AVS, the card may not be accepted online.

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I didn’t get a confirmation email for my online purchase. Did my order go through?

• You should receive a confirmation email when your order goes through. However, it is possible that the confirmation email could not be delivered or was sent to your junk folder.
• You can check your order status through your Transit Store account by clicking "Online Purchase History" on your online account home page.
• Customers who have questions regarding an online purchase can contact the EASY Card Contact Center at 786-469-5151, Monday through Friday, from 8 a.m. to 5 p.m., except county observed holidays.

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If I purchase a new EASY Card, can it be shipped to someone other than me?

Yes, as a part of the online checkout process, you can specify a shipping name and address for an EASY Card order that is different from the registered name and address on your online account and payment card.

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Can a Transit Store EASY Card order be shipped to an address outside the US?

No. Miami-Dade Transit only ships within the United States.

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I haven’t received my EASY Card order. What should I do?

Please contact the EASY Card Contact Center at 786-469-5151. Provide details such as the confirmation information when available.

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How do I cancel my online EASY Card order?

• Once an online order has been submitted, it cannot be canceled online.
• Please contact the EASY Card Contact Center at 786-469-5151 no later than the next business day.

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Once I have purchased a pass or added stored value online, can I use my EASY Card right away?

• Online transactions may take between 15 and 30 minutes to process and for funds to become available. Please plan accordingly
• To get your online purchase (pass product or stored value) delivered or “loaded” on to your EASY Card also requires that you interact with our fare collection system by “tapping” a MDT bus farebox, rail faregate or Ticket Vending Machine (TVM).

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F) What if I don’t “tap” my EASY Card on a Metrobus farebox, Metrorail faregate or Ticket Vending Machine after making an online purchase?

• You have up to 30 days following your online purchase to load your pass or stored value on to your EASY Card(s) by “tapping” a fare device
• After 30 days, if there is no interaction between your EASY Card and a bus farebox, rail faregate or Ticket Vending Machine, the purchase will not be loaded onto your EASY Card.
• For further assistance, please contact the EASY Card Contact Center at 786-469-5151, Monday through Friday, from 8 a.m. to 5 p.m., except county observed holidays.
• Also note that your Transit Store account cannot update the balance it shows on your card until the EASY Card has been “tapped” at a MDT farebox, faregate or Ticket Vending Machine.

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How many Transit Store purchases can I make and how much can I charge to my payment card?

You can place up to three orders within a 24-hour period. The maximum value of all online payment card purchases within 24 hours is $160.

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Can I view my EASY Card usage history online?

Yes, you can view your card usage history at any time by selecting the “Online Purchase History” option after logging in to your Transit Store account. Recent Metrobus transactions can take up to two days to post to your account.

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How do I close my Transit Store account?

• You can close your Transit Store account at any time by logging into your account and selecting the “Cancel Account” option. This will not affect any stored value or pass product already available on your EASY Card.
• Any automatic replenishment that has already been established will continue. If you are no longer interested in having an automatic replenishment linked to your EASY Card(s), cancel the automatic replenishment online before cancelling your Transit Store account.
• Should you need assistance, call the EASY Card Contact Center at 786-469-5151, Monday through Friday, from 8 a.m. to 5 p.m., except county observed holidays.

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Service at Airport

Visitors and local residents may purchase an EASY Card or EASY Ticket at Ticket Vending Machines located at the Miami International Airport Metrorail station.

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Transit Fares (Effective October 1, 2013)

Please review Transit Fares (Effective October 1, 2013).

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What are the benefits of the new monthly Digital Parking Permit?

No need to “hang” a monthly tag on the rearview mirror after December 1, 2017. No need to pick up the traditional hangtags. No more worries about replacement fees for lost/stolen hangtags.

Register multiple license plates under one EASY Card. Note: only one license plate per parking permit can be active at a time.

Is there a fee to use Transit Store website? No

How much is the monthly parking permit fee? The cost is $11.25 - There is no additional fee.

How do I get started? Set up an account in the Transit Store. Log-in to https://transitstore.miamidade.gov/

Do I need an email address to set-up account? Yes, a valid email is required

How do I register my license plate to my EASY Card account? Simply add the license plate(s) in your Transit Store account. Then, associate the license plate to the EASY Card.

Can I register multiple license plates? Yes, but only one can be active at a time.

Do I need a credit card to set-up account? No, but you need a Credit Card to make a purchase at the Transit Store.

What type of credit cards are accepted? Visa, MasterCard, Discover and American Express.

Is the Transit Store website secure? Yes

I received a parking violation but I paid by phone. What happens? Please contact Department of Transportation and Public Works Parking Enforcement at (305) 375-4240. Hours of operation are Monday through Friday 8:00 AM – 5:00 PM except Holidays.

Who can I contact for more information? Call the EASY Card Contact Center at (786) 469-5151. Hours of operation are Monday through Friday 8:00 a.m. – 5:00 p.m. except holidays

How do I remove a vehicle license tag from the Transit Store account? Log in to the Transit Store, https://transitstore.miamidade.gov/, then go to Manage Account, and select DELETE to remove the corresponding license plate.

When will the New Look EASY Cards or EASY Tickets be made available for purchase?

Machines, through the Transit Store, Transit Service Center and EASY Card/Ticket Sales Outlets

What’s the cost for the new EASY Card?

The cost remains the same $2.00.
EASY Ticket remains free.

Do I need to register my new EASY Card?

It is recommended that you register your EASY Card to receive balance protection if the card is lost or stolen.

My current EASY Card is registered. Will the information transfer to the new EASY Card automatically?

No. You will need to register your new EASY Card and call EASY Card Contact Services at 786-469-5151 to transfer the value.

Do I need to swap my current EASY Card for a new one?

No. There is no need to exchange your current EASY Card. It is optional.

Can I load the same Miami-Dade Transit (MDT) products on the new EASY Card or new EASY Ticket?

Yes. The same fare products are available.

Can I use my new EASY Card on Tri-Rail?

Yes. You can use your new EASY Card after adding cash value or a Tri-Rail fare product.

Where can I obtain additional information about the new EASY Card?

You may contact EASY Card Contact Services at 786-469-5151. Transit Service Specialists are available to assist you Monday through Friday, from 8:00 AM to 5:00 PM (excluding County-observed Holidays).