Please Note

Purchases made online are NOT available for immediate use. Online transactions can take up to 48 hours to process.

Refunds

All sales are final. Refunds are not issued for unused trips on activated MDT passes (1-Month, 7-Day and 1-Day). Additionally, no refunds are issued on EASY Ticket purchases.

Frequently Asked Questions (FAQs)

The EASY Card System

The Transit Store is a new enhanced Miami-Dade Transit website with a new look, user-friendly navigation and search functionality that can be used to purchase the EASY Card, transit passes, add stored value, manage a single or multiple EASY Cards and purchase overnight parking at select Metrorail stations.

The Transit Store has improved technology and security that allows it to do much more than the EASY Card website. New features include:

  • K-12 and Discount Fare EASY Cards can be loaded online with discount passes and stored value.
  • Stored value can be added to special fare EASY Cards including the Golden Passport, Patriot Passport, and other non-revenue cards. Patrons can use stored value on these EASY Cards to pay daily parking, as well as transfers and fares when using Tri-Rail services.
  • A new option allows customers to add stored value in excess of $10 with an amount of their choosing. Increments of 50 cents must be used. A minimum transaction of $10 stored value is required and the total stored value on the EASY Card cannot exceed $150.

Online customers can use The Transit Store as a “Guest” or create their own account.

All online customers must establish new accounts on the Transit Store to purchase transit fare products, review card activity and their online purchase history.

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MDT will continue to honor existing automatic replenishments on accounts with valid payment cards that have been active within the past 12 months. These patrons are encouraged to create an account on the Transit Store site to manage their payments and add value on the EASY Cards included on the account.

  • Minimum stored value purchase is $10 using Transit Store.
  • Stored value can be used to pay MDT fares when applicable, purchase daily parking at Metrorail stations, transfers to Tri-Rail and Tri-Rail fares.

Type of Fare Card

Available for Transit Store Transactions

Transit Store Functions

Full Fare EASY Card

YES

Purchase pass products, stored value, monthly parking

Register EASY Card

Establish automatic replenishment and review activity with Transit Store account.

Discount EASY Card

YES

Purchase discount pass products, stored value, monthly parking

Establish automatic replenishment and review activity with Transit Store account.

K-12 EASY Card

YES

Purchase discount pass products and stored value

Establish automatic replenishment and review activity with Transit Store account.

Golden Passport EASY Card (Seniors & SSB)

YES

Purchase stored value only, no monthly parking!

Establish automatic replenishment for stored value and review activity with a Transit Store account.

Patriot Passport EASY Card

YES

Purchase stored value only, no monthly parking!

Establish automatic replenishment for stored value and review activity with a Transit Store account.

STS EASY Card

YES

Purchase stored value only, no monthly parking!

Establish automatic replenishment for stored value and review activity with a Transit Store account.

College EASY Ticket

NO

NONE

EASY Ticket

NO

NONE

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Yes, you can check the balance on an EASY Card or EASY Ticket at Transit Store. However, Transit Store only displays the stored value (cash) balance. Information related to pass products is not displayed

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  • When you make purchases on The Transit Store as a “Guest” you must provide contact information and details related to your payment method and EASY Card(s) for each transaction you make each time you log on to the site.
  • When you establish a Transit Store account, you can manage your EASY Card(s) online, including purchasing pass products, adding stored value, establishing automatic replenishments, and reviewing transactions and card activity online related to EASY Cards linked to your Transit Store account.

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  • The Transit Store employs secure software programs. When you enter personal information during the purchase process, or as part of an application sign-up, your data is protected. Payment Card Industry (PCI) security standards are strictly observed to ensure safe transmission.
  • Florida House Bill No.393, which went into effect July 1, 2010, protects all information regarding your EASY Card transactions and travel patterns from public records requests.

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  • To set up a Transit Store account, you will need an email address and a case sensitive password (at least 6 characters that includes at least 1 number).
  • You must provide personal information (including name, address, telephone) and select a website security question.
  • You can link your Transit Store account to a specific EASY Card(s). This allows you to use your account to add a pass product or stored value to a specific card(s) and review the transaction history and activity on any EASY Card linked to your account.

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No. But your online Transit Store account can be linked to multiple EASY Cards. Your email address is considered a unique identifier for a single Transit Store account that can be used to manage a single or multiple EASY Cards.

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  • You can have more than one EASY Card linked with your online Transit Store account.
  • To add a new card, log in to your account; on the welcome screen, select “Add Your Card.” On the next page, enter the EASY Card serial number (found on the back of the card). The first four digits (0161) have already been entered in the first box for you. Add the remaining numbers from your card in the order they appear on your card in the boxes that remain. Click submit.
  • Provide the requested registration information for the card.
  • Repeat this process for each EASY Card you want to link to your Transit Store account.
  • If the card has already been registered, you'll be asked to provide some information that will enable us to verify that you're the registered card owner. If the card you're adding hasn't been registered, it will automatically be registered when it's associated with your Transit Store account.

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Online purchase payments can be made at Transit Store using Visa, MasterCard and American Express.

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  • Replenishment service allows you to set up the refill of fare products or stored value to your EASY Card on either a one-time basis (“One-Time Replenishment) or repeatedly (“Automatic Replenishment”).

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  • A one-time replenishment is not ongoing, but must be set up for each occurrence and cannot be terminated once established.
  • A one-time replenishment for a transit pass and/or stored value purchase will be loaded to your EASY Card and charged to your payment card when requested one time only.
  • With an automatic replenishment, cash value or a pass product you specify is automatically loaded to your registered EASY Card, using a payment card securely stored in you Transit Store account.
  • An automatic replenishment reloads your EASY Card whenever the number of days on a pass product or the amount of cash value drops to a pre-set threshold determined by you. This convenient feature eliminates the need to stop at a pass sales outlet or a Ticket Vending Machine.

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  • Your payment card will be charged when you initially set up an Auto Replenishment or “Auto Reload” and complete your first purchase. The amount of your initial payment card charge will be the total value in your shopping cart.
  • Your payment card will again be charged automatically when the minimum threshold of value or time is met for the EASY Card product (stored value or pass) selected for the Auto Reload. Anytime your payment card is charged, you will receive an email confirming the dollar amount charged and stored value or pass added.

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  • Log on to your Transit Store account and choose the card for which you wish to cancel an Automatic Replenishment; select “Manage This Card,” then choose the desired option.
  • Or call the EASY Card Financial Center at 786-469-5151, Monday through Friday, from 8 a.m. to 5 p.m., except county observed holidays.
  • Please note that you are responsible for any Automatic Replenishment amount charged to your payment card within five days of beginning the cancellation process.
  • Avoid any unexpected or additional charges by cancelling the replenishment before the established threshold is activated.

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There are a variety of reasons why a payment card transaction may have been declined including:

  • Payment card has expired. Those with a Transit Store account should log on and update their payment card information.
  • Maximum limits established by the payment card issuer has been reached
  • Unsuccessful zip code verification
Please contact your payment card issuer for additional information on declined transactions, and to check whether your payment card supports AVS (Address Verification System). If your card does not support AVS, the card may not be accepted online.

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  • You should receive a confirmation email when your order goes through. However, it is possible that the confirmation email could not be delivered or was sent to your junk folder.
  • You can check your order status through your Transit Store account by clicking "Online Purchase History" on your online account home page.
  • Customers who have questions regarding an online purchase can contact EASY Card Financial Center at 786-469-5151, Monday through Friday, from 8 a.m. to 5 p.m., except county observed holidays.

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Yes, as a part of the online checkout process, you can specify a shipping name and address for an EASY Card order that is different from the registered name and address on your online account and payment card.

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No. Miami-Dade Transit only ships within the United States.

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Please contact the EASY Card Financial Center at 786-469-5151 or email us at easycard@miamidade.gov. Provide details such as the confirmation information when available.

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  • Once an online order has been submitted, it cannot be canceled online.
  • Contact the EASY Card Financial Center at 786-469-5151 or email us at easycard@miamidade.gov no later than the next business day.

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  • Online Transit Store EASY Card transactions can take up to 48 hours to process.
  • To get your online purchase (pass product or stored value) delivered or “loaded” on to your EASY Card also requires that you interact with our fare collection system by “tapping” a MDT bus farebox, rail faregate or Ticket Vending Machine (TVM).
  • Because it may take up to 48 hours before the pass or stored value is available on your EASY Card, it is recommended that you check your balance frequently, and load your EASY Card with enough time to ensure that you have a current pass or adequate stored value to pay your fare.

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  • You have up to 30 days following your online purchase to load your pass or stored value on to your EASY Card(s) by “tapping” a fare device. After 30 days, if there is no interaction between your EASY Card and a bus farebox, rail faregate or Ticket Vending Machine, the purchase will not be loaded onto your EASY Card.
  • Please contact the EASY Card Financial Center at 786-469-5151 or email us at easycard@miamidade.gov for further assistance.
  • Also note that your Transit Store account cannot update the balance it shows on your card until the EASY Card has been “tapped” at a MDT farebox, faregate or Ticket Vending Machine.

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You can place up to three orders within a 24-hour period. The maximum value of all online payment card purchases within 24 hours is $160.

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Yes, you can view your card usage history at any time by selecting the “Online Purchase History” option after logging in to your Transit Store account. Recent Metrobus transactions can take up to two days to post to your account.

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  • You can close your Transit Store account at any time by logging into your account and selecting the “Cancel Web Account” option. This will not affect any stored value or pass product already available on your EASY Card.
  • Any automatic replenishment that has already been established will continue. If you are no longer interested in having an automatic replenishment linked to your EASY Card(s), cancel the automatic replenishment online before cancelling your Transit Store account.
  • Should you need assistance, call the EASY Card Financial Center at 786-469-5151, Monday through Friday, from 8 a.m. to 5 p.m., except county observed holidays.

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Visitors and local residents may purchase an EASY Card or EASY Ticket at Ticket Vending Machines located at the Miami International Airport Metrorail station.

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Please review Transit Fares (Effective October 1, 2013).

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Contact By Phone

Call: 786-469-5151

TTY/TDD Users (persons who are deaf or hard of hearing): 305-263-5475

Customer service agents are available Monday - Friday, from 8 a.m. to 5 p.m. Closed on weekends and County-observed holidays.

Contact By Mail

EASY Card Financial Center
701 NW 1st Court
Suite 1300, Miami, FL 33136